Terms & Conditions

Terms & Conditions

Interpretation

In these terms:

‘Us’ or ‘we’ refers to BB’z Balloons

‘You’, ‘customer’ or ‘client’ refers to the purchaser of goods from BB’z Balloons

Payment

If you are placing an order for an event that is less than 2 months away, we ask for full payment in order to secure the booking.

If you are placing an order for an event that is more than 2 months away, we ask for a deposit of 50% of the invoice and then the remaining balance 1 week before the event. If the remaining balance of the invoice is not paid 1 week before the event, this will result in the order being terminated and the deposit non-refundable.

We do not hold any dates in our diary until payment (as detailed above) has been received.

Upon making payment, you are accepting our terms & conditions.

Cancellation must be received in writing. The following terms apply:

Notice of cancellation (before the date of the event) Refund applicable:

6 months or more - 50% of the deposit refunded

Between 6-3months - 40% of the deposit refunded

Less than 3 months - No refund

Products and Pricing

All images featured on our website are our own. Many of the designs are bespoke and therefore there may be a slight variation between the image shown and the product received. Our aim is to ensure continuity and that you are delighted with your product. 

Prices are determined at the time of order and, prior to payment of the deposit, are subject to change without notice.

Set-up and Installation

We are dedicated to ensuring that we are on time for all of our bookings but we cannot be held responsible for delays due to unforeseen circumstances such as traffic holdups or extreme weather conditions. We will contact you on the telephone number provided if unforeseen problems occur.

In the unlikely event that the booking has to be cancelled by us then a full refund will be paid.

We reserve the right to alter decorations where necessary if the original design is unsuitable on the day.

If the event is outdoors, we will not be held responsible for balloons being damaged as a result of weather conditions.

Please ensure that you have supplied us with the correct address; if the delivery address supplied by you is incorrect, we cannot accept responsibility for any loss experienced.

We request that you arrange access to the venue for the time arranged. We cannot be held responsible for any delays incurred due to problems accessing the venue.

Balloons can pop. Whilst we use the highest quality balloons and take every precaution necessary to ensure that they last through your event, once the balloons leave our door, or we have left the venue, they are out of our control. We will not be held liable for any damage caused to or by the balloons once decoration/delivery is complete. 

Please read our guide

Caring for your balloons and what to expect - which provides more information on the different types of balloons and how to best care for them.

Hire items

When hiring out items (including frames used for balloon arches and décor) additional terms apply. 

·       to be indoors, at normal room temperature

·       away from any intense heat, such as radiators

·       away from direct sunlight

If your balloon is exposed to too much heat the helium (or air) will expand causing it to pop.

When the temperature is very cold it may cause the helium molecules to shrink, reducing the size and float time of the balloon. Foil balloons, whether helium or air filled, will noticeably shrink in cold weather. However, they will return to normal as soon as they are back in room temperature.

In addition to the effects of temperature, exposure to sunlight (either direct sunlight or through windows) will cause latex balloons to oxidise, which gives them a cloudy appearance. This is particularly noticeable when using clear latex balloons (including confetti balloons).
The clear bubble balloons, which are made from a different material, are not affected by the sun in the same way as the latex balloons and so we would recommend choosing the bubbles if you are considering having confetti balloons and your event is taking place during the summer months.

A constant breeze passing around a balloon will increase the speed at which the helium molecules escape through the wall of the balloon, resulting in reduced float time. Where possible, try and keep balloons away from air vents and breezy environments.

Take care if releasing your balloons to float on ceilings; static, chips or cracks in the surface, invisible fibres and spotlights can cause balloons to pop.

Whilst it’s lovely to decorate your outdoor event with balloons, please be aware of how the weather can affect them. Unless you are fortunate enough to have a very calm day, helium-filled balloons are likely to thrash around in the wind, making air-filled balloons the best choice for outdoors.

If the sun is out, it will give your latex balloons a cloudy appearance and very hot temperatures can cause the balloons to pop.

There are many different factors that affect the float time of a helium-filled balloon. Foil balloons and bubble balloons have a longer float time than latex balloons. The size of the balloon is also a factor (generally, the bigger the balloon, the longer the float time). In addition, the temperature and conditions that the balloon is kept in can impact upon the length of time that it remains floating (see information above). 

Wherever possible, we treat our latex balloons with a non-toxic sealant which coats the inner wall of the balloon. The sealant helps to stop the helium molecules escaping so quickly through the wall of the balloon and therefore increases the balloon’s float time. The average float time for a treated standard size (11 inch) latex balloon is around three days. If untreated, a latex balloon of this size will only float for around ten to twelve hours.

The larger (14 inch) balloons last approximately two days and the giant latex balloons around three to four days. 

The confetti-filled latex balloons have a reduced float time due to the extra weight of the confetti inside the balloon.

It is important to be aware that your latex balloons will get smaller with each passing day as they gradually lose helium. When ordering latex balloons, we therefore strongly recommend that they are delivered (or collected) on the day of your event to ensure that they look their best for your celebrations. 

In optimum environments, foil balloons will remain full and taught for three to five days. They will usually continue to float for longer but will appear less taught as they start to lose helium. Cool air may cause these balloons to shrivel but they will return to a normal state when back in room temperature. 

Bubble balloons are likely to float for a few weeks – however, they may start to look a bit tired after a week or two. If your balloon has been personalised, the writing will start to bubble after a few days and gradually peel off as the balloon starts to slowly reduce in size.

PLEASE NOTE

All of the float times detailed above are average float times and apply to balloon-friendly indoor environments. They are not a guarantee and are to be used as a guide only.

IMPORTANT

At the end of a balloon’s life, cut the end of the balloon with scissors to remove any air or gas, then dispose of it in the bin. NEVER release balloons into the environment